Returns & Exchanges
We want you to be fully satisfied with your Spy Ninjas gear, which is why we offer a 30-day return policy on all unworn and unwashed fashion items. If your order isn't the perfect fit for your next mission, we are here to help with a quick and easy exchange or refund.
Check Eligibility
Ensure your items are in their original condition, with all tags attached and no signs of wear, within 30 days of delivery.
Submit Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Securely pack your items and use the prepaid shipping label provided in the portal to send your package back to our UK warehouse.
Receive Refund
Once our team inspects your return, we will process your refund or ship out your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing